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Legal
Last updated: January 2025
At Chilango Home, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
We collect information you provide directly: name, email address, shipping address, phone/WhatsApp number, and payment information. We also collect usage data through cookies and analytics tools (PostHog) to improve our website experience.
We use your information to: process and fulfill orders, send order confirmations and shipping updates, communicate via WhatsApp (if you provide your number), improve our website and product offerings, and comply with legal obligations.
Payment information is processed securely through Stripe. We never store your full credit card number on our servers. All transactions are encrypted using industry-standard SSL/TLS protocols.
We do not sell your personal information. We share data only with: our payment processor (Stripe), our email service provider (for order confirmations), and shipping carriers (for delivery). All third-party providers are bound by their own privacy policies.
We use essential cookies for cart functionality and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.
You have the right to access, correct, or delete your personal data. California residents have additional rights under the CCPA. To exercise these rights, contact us at hello@chilangohome.com.
We retain order data for as long as necessary to fulfill our legal and business obligations. You may request deletion of your data at any time by contacting us.
For privacy-related inquiries, contact us at hello@chilangohome.com.
